Election Administrator Resources
Frequently Asked Questions
How can I upload multiple files to the dashboard?
There are two ways to upload multiple files. First, you can compress the files on your computer and upload the resulting zip file. You can find more information about how to compress files on a PC here and on a Mac here. The second way to upload multiple files, is to upload each individual file separately.
How can I see which files I have uploaded?
All previously uploaded files should be visible on the data uploads page under “Previously submitted files.” If you don’t see a file that you uploaded, try refreshing the page, or log out and log back in.
I can’t log in to my dashboard account.
First make sure that you are using the correct username or email address and password. If you still can’t login, follow the steps on the homepage to reset your password. An email will be sent to the default email address for your account. If you no longer have access to that email, or don’t receive an email, please reach out to the VIP team for assistance.
How will Vote Centers be displayed?
VIP’s tools will show all the vote centers that the voter at the entered address can use. The tool will highlight the vote center that is closest to the entered address, but all other locations will be returned as well. Depending on the size of the jurisdiction, you may need to zoom out on the map to see all the locations at once.
How will Vote By Mail precincts be displayed?
Any address in a vote by mail precinct will return a message indicating that the voter must vote by mail along with contact information for the local election office.
Common data issues
The candidates, contests, and/or referenda that I submitted are showing up in a different order than they will appear on the ballot.
VIP displays ballot information in the order it appears in the data we receive. If you would like this information displayed in a different order, please either work with your vendor or technical staff to include the contest.ballot_placement and candidate.sort_order elements, or re-order the candidates and/or contests yourself in exports that you send us.
Ballot information is not showing up for the precinct splits in my jurisdiction.
If you are an Ohio or California County, we are currently not able to display precinct-split specific ballot data. The polling location data we receive does not include precinct-splits, so there is no way for us to connect the precinct splits in the ballot data to the precincts in the polling location data. We can either not publish ballot data for your county, or we can remove any contests that are specific to the precinct-splits, and only publish the contests that the whole precinct will be voting on.
I entered an address in the testing tool and it is not returning a polling location.
There are a few problems that could be contributing to this result:
Sometimes Google Maps is unable to correctly place a voter address on the map. To check whether this is the issue, try typing the address into Google Maps. If the address either doesn’t map at all or doesn’t map to the right place, please report the issue to Google Maps following these instructions.
There may be an issue with the polling location address. Please check that the polling location address is complete in the data you provided to VIP. If the address has a street number, name, city, state, and zip code, check whether Google Maps is able to map the location using the steps listed above to report the issue to Google Maps if there is one.
If the voter address appears in more than one street segment in the data, the tool may not return a polling location result. Please check that the address only appears in one segment in the street segment file or element. If you’re not sure how to check this, reach out to the VIP team and we’ll investigate for you.